Privacy Policy

Hotel Mandana Inn respects your privacy and is committed to protecting the personal information you provide while using our website https://hotelmandana.com/.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, contact us, or use any of our hotel, event, banquet, or related services.

1. Information We Collect

Depending on how you use our website and services, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Billing and booking information
• Guest details required for hotel reservations
• Check-in and check-out dates
• Number of guests
• Event or banquet requirements
• Payment-related information required to process transactions
• Information you provide through contact, enquiry, or booking forms
• Technical information such as IP address, browser type, device information, and website usage data

We do not intentionally collect more personal information than is reasonably necessary to provide our services.

2. Payment Information

Online payments may be processed through third-party payment service providers, including Razorpay.

When you make an online payment, payment details may be processed directly by the applicable payment gateway in accordance with its own privacy policy and security practices.

Hotel Mandana Inn does not intend to store complete debit card, credit card, UPI, or banking credentials on its own servers.

3. How We Use Your Information

We may use the information collected to:

• Process and manage room reservations
• Process event and banquet enquiries/bookings
• Confirm and communicate booking details
• Process payments and refunds where applicable
• Contact you regarding your booking or enquiry
• Provide customer support
• Improve our website and services
• Maintain records and comply with applicable legal requirements
• Prevent fraudulent, unauthorized, or unlawful activity

4. Communication

By providing your contact information, you may receive communications relating to:

• Booking confirmations
• Payment confirmations
• Cancellation or refund updates
• Changes to your reservation
• Important information regarding your stay or event
• Responses to your enquiries

Where required by applicable law, marketing communications will be subject to the appropriate consent and applicable opt-out requirements.

5. Sharing of Information

We may share relevant information with trusted third parties where reasonably necessary to provide our services, including:

• Payment gateway/service providers
• Technology and website service providers
• Communication service providers
• Service providers assisting with hotel operations
• Government authorities or law-enforcement agencies where legally required

We do not sell or rent your personal information to third parties for their independent marketing purposes.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Hotel Mandana Inn is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

10. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children except where such information is provided as part of a legitimate hotel booking or service and handled in accordance with applicable law.

11. Your Rights

Subject to applicable law, you may contact us to request information regarding your personal data, correction of inaccurate information, or other privacy-related assistance.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.

The updated version will be published on this page with the revised effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact: