Cancellation & Refund Policy

This Cancellation & Refund Policy applies to bookings and payments made through https://hotelmandana.com/ for accommodation and, where applicable, event and banquet services offered by Hotel Mandana Inn.

1. Room Booking Cancellation

Cancellation terms may vary depending on the room category, booking date, rate plan, promotional offer, and other conditions applicable to the reservation.

The cancellation terms applicable to a particular booking will be communicated or displayed during the booking process.

Where a booking is eligible for cancellation with a refund, the refund will be processed according to the applicable booking terms.

2. Non-Refundable Bookings

Certain promotional rates, special offers, advance-purchase rates, or other bookings may be non-refundable or may have restricted cancellation terms.

Customers should carefully review the applicable booking conditions before making payment.

3. No-Show

If a guest does not arrive on the scheduled check-in date and has not cancelled the reservation in accordance with the applicable cancellation terms, the booking may be treated as a no-show.

Any refund for a no-show will be subject to the terms applicable to the specific booking.

4. Early Departure

If a guest checks out before the originally booked departure date, any refund for unused nights will be subject to the cancellation and rate conditions applicable to the reservation.

5. Event and Banquet Cancellation

Cancellation terms for events and banquet bookings may differ from room reservations.

Because event bookings may involve advance arrangements, venue blocking, food preparation, staffing, and other costs, cancellation and refund conditions will be communicated separately as part of the event/banquet booking confirmation.

6. Rescheduling

Requests to change booking dates or event dates are subject to availability and the applicable booking conditions.

Additional charges may apply where the new date, room rate, event requirements, or other applicable charges differ from the original booking.

7. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method used for the transaction.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

For payments processed through Razorpay, applicable payment processing procedures may also affect the timing of the refund.

8. Booking Cancellation by Hotel

In exceptional circumstances, Hotel Mandana Inn may need to cancel or modify a confirmed booking due to operational issues, safety concerns, government restrictions, force majeure events, or circumstances beyond the hotel's reasonable control.

Where applicable, the hotel will communicate with the customer and process any eligible refund in accordance with the applicable booking terms and applicable law.

9. How to Request a Cancellation

To request cancellation of a booking, please contact Hotel Mandana Inn using the details below.

Please include:

• Guest/customer name
• Booking/reference number
• Booking date
• Check-in/check-out or event date
• Contact number
• Reason for cancellation, where applicable

Email: info@hotelmandana.com
Phone: +91 94613 84786

Cancellation requests will be processed subject to the applicable booking conditions.

10. Refund Disputes

If you believe a refund due to you has not been processed correctly, please contact us with your booking/reference number and payment details.

We will review the booking and payment records and respond accordingly.

11. Policy Changes

Hotel Mandana Inn may update this Cancellation & Refund Policy from time to time. The latest version published on this website will apply to bookings made after the applicable effective date, unless otherwise stated.

12. Contact Information